Terms of service

Terms of Service

Welcome to PAWLOVE. This website is operated by PAWLOVE. Throughout the site, the terms “we”, “us” and “our” refer to PAWLOVE. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use this site.

Products and Prices

We make reasonable efforts to display product information, prices, images, colours, sizes and availability accurately. Product colours and appearance may vary slightly depending on your device display.

Prices are shown in GBP unless otherwise stated. We reserve the right to update product information, pricing and availability at any time without prior notice.

Orders and Payments

When you place an order, you agree to provide accurate billing, shipping and contact information. Payment must be completed before an order is processed.

We may refuse or cancel an order if information appears inaccurate, incomplete, fraudulent, or otherwise unsuitable for fulfilment.

Shipping and Delivery

Delivery times are estimates and may vary depending on location, courier delays, customs processing, or other circumstances outside our control. Please ensure your delivery address is accurate before submitting an order.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy. Please review the Refund Policy before making a purchase. For return requests or refund questions, contact us at zengzheng696@gmail.com.

Pet Product Use

Our products are intended for normal pet use. Please choose products suitable for your pet’s size, behaviour and needs. Always supervise pets when using toys, clothing, beds, grooming tools or accessories where appropriate.

Stop using a product immediately if it becomes damaged, broken, loose, or unsafe for your pet.

Third-Party Services

Our store is hosted by Shopify and may use third-party services for payments, analytics, advertising, shipping, customer support, reviews and other store functions. Your use of those services may also be subject to their own terms and privacy notices.

Intellectual Property

All content on this site, including text, images, graphics, branding and design elements, is owned by or licensed to PAWLOVE unless otherwise stated. You may not copy, reproduce, distribute or use our content for commercial purposes without permission.

Limitation of Liability

To the fullest extent permitted by law, PAWLOVE is not liable for indirect, incidental or consequential losses arising from your use of the site or products. Nothing in these Terms of Service limits your rights that cannot be excluded under applicable consumer law.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page and will apply from the date they are published.

Contact

If you have questions about these Terms of Service, please contact us at zengzheng696@gmail.com.