Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Please keep your order confirmation or proof of purchase.

To start a return, please contact our customer service team at pawlove.support@gmail.com. Our team will provide return instructions and the return address if your request is approved.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on used pet products, opened hygiene-related items, personalised products, or items damaged due to misuse.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and offer a suitable solution.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable unless the return is due to our error or a faulty item.

Exchanges

If you would like to exchange an item, please contact us at pawlove.support@gmail.com and our customer service team will assist you.

Contact Us

For any return requests or questions, please contact our customer service team at:

pawlove.support@gmail.com